Live Chat & AI Assistant Notice

Last updated: September 18, 2026

Our website offers a live chat (run on our own Chatwoot server) and a WhatsApp channel so you can ask about your order, custom designs or anything else. This notice explains what happens with the information you share there. It complements our Privacy Policy.

What we collect

  • The messages you send and any photos or files you share.
  • The page you were on, your IP address and basic browser and device details.
  • Your email address or phone number if you provide them (for example, to get a reply by email or WhatsApp).
  • If you tapped a chat suggestion on a product page: the product you were looking at and how many photos you had picked. Never the photo itself until you send it.

Automated assistant (AI)

To answer faster, an automated assistant may process your messages with an AI provider (Google Gemini). A member of our team reviews these conversations and can take over at any time. Type HUMAN in the chat to reach a person right away. The assistant never approves a design, issues refunds or changes an order on its own: those decisions are always made by a person.

Why we use it

To answer your questions, prepare your personalized design and the proof you approve before we print, and to prevent fraud.

Cookies and storage

The chat only loads when you open it, or when your region does not require prior consent. When it loads, it sets a first-party cookie (cw_conversation) that keeps your conversation together across visits, plus small browser settings that remember whether you closed a chat suggestion. You can clear them in your browser at any time.

Retention and your choices

Chat history is kept for up to 12 months unless you ask us to delete it sooner. To request a copy or the deletion of your conversations, email rs@pixelcraft360.com.