Every PixelCraft360 item is made to order — printed with your photo, just for you. Because a personalized item can’t be restocked or resold, we do not accept returns or exchanges on personalized products (that’s nearly everything we make). Here’s what we offer instead — and why you’re never taking a risk when you order from us.
Our Guarantee
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You approve a preview before we print. For custom orders we send a digital proof by email or WhatsApp — nothing goes to production without your OK.
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Free replacement if anything goes wrong. If your order arrives damaged, defective, or with a printing error, contact us within 7 days of delivery with a photo of the issue and we’ll reprint and reship it free of charge — or refund you if you prefer.
Questions? Write to us at RS@PixelCraft360.com.
Order Cancellations
If you request a cancellation before your order ships (or before a personalized order enters production), a payment-processing fee of approximately 5% of the order total may be deducted from your refund — that fee is charged by the payment processor and is not returned to us when we issue a refund. Once an order has shipped, or production has begun on a personalized item, it can no longer be canceled.
Non-Personalized Items
For the rare item that is not personalized, we accept returns within 15 days of delivery, provided the item is unused, in its original packaging, and you have proof of purchase. Contact RS@PixelCraft360.com to request a return before sending anything back — items returned without prior approval will not be accepted. Return address: PO Box 33, Teaneck, NJ 07666. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
European Union
If your order ships to the European Union, you have a 14-day cooling-off right for standard (non-personalized) goods. Under EU consumer law (Directive 2011/83/EU, art. 16(c)), this right does not apply to goods made to the consumer’s specifications or clearly personalized — which includes our photo-personalized products. Our damage-and-defect guarantee above applies to every order, everywhere.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at RS@PixelCraft360.com.
